Your instrument repair shop, organized from booking to pickup
Work orders by station, a full history for every instrument and customers who follow their repair online. Let the software be your best setup.
No credit card · Cancel anytime · Up and running in minutes
Order #1042 · Acoustic guitar
Taylor 214ce · Eunice Lopez
Outgoing specs
1st string action
1.75 mm
In 3.00
6th string action
2.25 mm
In 3.50
Relief
0.004"
In 0.010"
Repair certificate
Nº RFM-1042
Taylor 214ce
Eunice Lopez · received Oct 12 · sample order
- Inspection
- Cleaning
- Electronics
- Setup
- Final check
Eunice already saw it in her portal.
M. García
Technician’s signature
Sound familiar?
A busy shop shouldn’t be a messy shop
Notebooks and loose notes
What the customer asked for on a scrap of paper, the price in WhatsApp and the status in your head.
“Is my guitar ready yet?”
The phone rings all day with customers asking how their repair is going.
What did I do to it 6 months ago?
The customer is back and you can’t remember the gauge, the action or what was replaced.
ReFretMate puts everything in one place, for you, your team and your customers.
How it works
How every instrument moves through your shop
From the moment the customer books until they take it home, every step is logged.
- 1
Online booking
Customers book from their phone, pick the service, see the price and can even pay.
- 2
Drop-off
A ticket in seconds: its condition on arrival, accessories, photos and incoming specs.
- 3
Workstations
Cleaning, electronics, setup and final check, each with its own checklist.
- 4
Pickup and portal
Let them know it’s ready, get paid and its history is saved; the customer sees it in their portal.
Features
Made for everyone in your shop
Everyone sees what matters to them, with their own account.
Online booking
Appointments with hourly slots; they land in your WhatsApp with everything the customer asked for.
Tickets and drop-off
Check in an instrument in seconds, with its condition on arrival and its accessories.
Payments and deposits
Sales, deposits, discounts, receipts and prepayments, all connected.
Logistics
Pickups, home deliveries and carrier shipments, organized in routes.
Plus: online quotes, an online store, gift cards, maintenance reminders, payroll and multiple locations.
What makes us different
Designed at the workbench
It’s not a generic ticketing system: it understands how an instrument gets repaired.
Oct 12, 2026
Full setup
Action 2.25 / 1.75 mm
Mar 03, 2026
Restring
Gauge 12-53
Nov 18, 2025
Truss rod adjustment
Relief 0.004"
Every instrument’s history
Every setup, every restring, every repair. Forever, one click away.
Setup checklist
- Truss rod adjusted
- String action
- Nut checked
Work orders by station
Inspection, cleaning, electronics, setup and final check, each with its own checklist.
Current
2.60 mm
Target
2.20 mm
Remove
0.80 mm
In steps, so you never take off too much
Saddle height (step by step)
Tells you how much to take off an acoustic’s saddle, in steps so you never go too far.
Move saddle: 6th +0.6 mm · 3rd −0.5 mm
Intonation
Measures the cents at the 12th fret on every string and tells you how far to move the saddle.
Total 47.2 kg · nut and 17th fret measured
Tension and full setup specs
Tension per string, nut, 17th fret, saddle and frets: the full setup, measured.
- Pull fretsOct 14
- Level fretboardOct 15
- Install fretsOct 16
- Crown and polish
3 process photos
Special jobs
Refrets, refinishes or pickup swaps, with their steps, dates and photos inside the order.
Your repair
Taylor 214ce
Proposal: replace the nut
Your customer portal
They follow their repair, approve proposals and see photos and receipts without calling you.
Repair certificate
Nº 1042
Taylor 214ce
Repair certificate
Your customer gets a certificate with the stamped stations, the measurements and the technician’s signature.
Built by a guitar tech, for guitar techs.
Every screen came from the workbench, not from an office.
Guitar tech and founder of ReFretMate
- Born at LZM Guitar WorkshopWe use it every day in our own shop, with real work orders.
- We help you set it upTech to tech: your stations, your services and prices, your specs. We get it ready with you.
- Your ideas become featuresWhat a tech asks for gets built, because the person writing the code also repairs guitars.
Hi! I’d like to confirm an appointment at Your Shop.
Appointment #: 0042
Name: Jake Miller
Date: Tuesday the 14th at 10:00 am
Instrument(s):
- 6-string electric guitar (Fender Stratocaster)
• Restring: $10.00
• Full setup: $35.00
Estimated total: $45.00 (subject to inspection)
Looking forward to your confirmation. Thanks! 🎸
10:24 AMYour appointments land right in your WhatsApp
Customers book on their own from your page and you get every detail, ready to confirm.
- 1Your customer books on their ownFrom their phone, choosing services with prices, day and time.
- 2It lands in your WhatsAppInstrument, service, day, time and estimated total. No calls, no back-and-forth.
- 3It’s already in your calendarThe appointment is in the system: confirm it with one tap, nothing to copy.
Pricing
Choose the plan for your shop
Start free for 7 days, no credit card. Switch plans anytime.
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FAQ
Frequently asked questions
No. Sign up with your email and use the full system on your plan for 7 days, no card required.
We’ll let you know beforehand. If you want to keep going, pick your plan; if not, your account is paused and your data is kept.
Yes, anytime, from Settings. Upgrade or downgrade without losing anything.
Yes. Use the system from a computer, tablet or phone, and your customers book and follow their repair from theirs.
It’s built for guitars and basses, but it also handles ukuleles, violins, keyboards, amps, speakers and mixing consoles.
Yes. Your customers, orders and history are yours; nobody else sees them and you can ask us for a copy anytime.
Yes. Everyone logs in with their own account and you decide what each person can see or change.
Your shop, organized starting today
7 days free, no credit card. Your shop is up and running in minutes.